PT ADIEVIA MEDIKA TEKNOLOGI ("Adievia", "we") values your privacy and is committed to protecting the personal data you provide when using the adievia.co.id website.
This policy applies to visitors of the adievia.co.id website only. It does NOT apply to patients of hospitals using Adievia HMS — patient data is governed by each hospital's privacy policy under Permenkes 24/2022.
[01] Scope
- Visitors to the
adievia.co.idwebsite and its subdomains - Contact form submitters via
/en/contact - Email marketing recipients (if opted in in the future)
[02] Data we collect
Data you provide
When submitting the contact form: full name, email, hospital/organization name, position, message, optional attachment.
Data collected automatically
IP address (hashed after 24 hours), browser user agent, country/region (aggregate), pages visited and duration, referrer URL.
What we do NOT collect
Third-party tracking cookies (Google Analytics, Facebook Pixel). Precise geolocation. Biometric data. Sensitive demographic data.
[03] How we use data
- Respond to your inquiry — legal basis: contract performance/pre-contractual steps (UU PDP Article 20)
- Aggregate traffic analytics — legal basis: legitimate interest
- Sales follow-up if subject is "demo" or "proposal"
- Legal compliance if required by law enforcement
What we do NOT do: sell data, automated profiling, newsletter without opt-in, share with competitors.
[04] Storage and security
- Form submissions stored in encrypted-at-rest SQLite on enterprise-grade cloud servers (Google Cloud) in Jakarta — data never leaves Indonesia, in compliance with Indonesia's PDP Act
- Retention: 24 months, then auto-deleted
- Internal access: only Adievia sales team
- Backup: weekly encrypted, 12-week retention
- Email transmission: Gmail SMTP via Google Workspace with TLS 1.3
[05] Your rights (UU PDP)
Under Indonesia's PDP Act (UU 27/2022), you have the right to: access, correction, deletion, restrict processing, data portability, withdraw consent, object to automated decisions.
How: email info@adievia.co.id with subject "PDP Request". Response within 14 business days.
[06] Cookies
No third-party tracking cookies. Only essential cookies for Cloudflare Turnstile captcha. localStorage for theme + language preference (stored in your browser).
[07] Third parties
| Service | Purpose | Location |
|---|---|---|
| Google Workspace (Gmail SMTP) | Response emails | US |
| Cloudflare Turnstile | Anti-bot captcha | Global |
| Plausible / CF Analytics | Traffic analytics | EU/Global |
| GCP (Google Cloud) | Server hosting | Jakarta, Indonesia |
| Google Maps | Map embed | Global |
[08] Data protection contact
PT Adievia has not yet appointed a formal DPO. PDP questions:
Sudarman (Director, interim PDP PIC)
Email: info@adievia.co.id
Phone: +62 812-4278-0123
[09] Policy changes
We may update this policy at any time. Material changes will be announced 30 days before they take effect.
[10] Jurisdiction
Governed by the laws of the Republic of Indonesia, particularly UU 27/2022. Disputes resolved at the District Court of Bulukumba.
Questions? Email info@adievia.co.id with subject "Privacy Policy Question".