Get e-signature certificates now — the KYC queue cannot be crammed

One component of JKN electronic claims cannot be accelerated by an IT team pulling all-nighters: certified electronic signatures.

According to KPK, one of the signatories of the 30 July 2026 joint circular, the electronic-claims transition includes adopting electronic signatures (Tribunnews, 31 July 2026) — claim-supporting clinical documents are steered toward being signed electronically, not scanned. And here lies the timing trap: e-signature certificates are issued by an electronic certification provider (PSrE) per person, after an identity-verification (KYC) process for each clinician. Government hospitals use BSrE (BSSN), the only government-agency PSrE, which serves employees of state institutions. Private hospitals use a non-agency PSrE recognised by Komdigi — as of November 2026 there are ten, including Privy, VIDA, and Peruri (Komdigi PSrE list).

Update, 8 November 2026 — sources replaced. The 11 October update cited Tribratanews for certified e-signatures and the NIK. That report turned out to mention neither, so we have replaced the source. On 6 November 2026 the Director General of Advanced Health explained that from June 2027 all JKN claims must be based on SATUSEHAT-integrated EMR, and that hospitals must validate patient data against the civil-registry NIK and use certified electronic signatures (CNN Indonesia, 7 November 2026). According to an unofficial summary of BPJS Kesehatan’s briefing on the 2026 hospital credentialing and recredentialing forms (6 October 2026), having certified e-signatures — at least for attending physicians (DPJP) — is scored (Legawa); we have not found the official form or letter. The direction is the same: DPJP certificates applied for now are no longer distant preparation.

One note on the legal basis. Permenkes 24/2022 only says EMR systems may be equipped with electronic signatures (Article 31). The push toward certified e-signatures for claim documents comes from the joint circular and the Ministry’s presentations, not from that regulation.

Why this cannot be crammed

A system migration can be rushed. Training can be compressed. But issuing hundreds of individual certificates through a third party’s verification process moves at the provider’s speed — not yours. A hospital with 200 physicians that starts in the final quarter before the deadline will be queuing alongside thousands of other hospitals that had the same idea. With the June 2027 deadline, the queue math is simple: whoever starts first, finishes first.

A sensible order of work

1. Inventory the signers. Not all staff — start with those whose signatures back claims: active attending physicians, doctors responsible for medical resumes. List them along with the completeness of their identity documents.
2. Decide which documents require certified signatures. Medical resumes and certificates are usually the first wave. This decision determines who actually needs a certificate early.
3. Establish the right provider relationship. BSrE through the agency for government hospitals, a non-agency PSrE for private hospitals. The certificate belongs to the hospital/individual — the administrative process itself takes time.
4. Schedule KYC in waves. Per department or per batch, not all at once — so care is not disrupted, and anyone who fails verification (incomplete documents, mismatched data) has time to retry.
5. Integrate signing into the workflow, not as a separate ritual. An e-signature that forces a doctor to leave the system, upload a PDF, and come back will be quietly abandoned. Signing has to happen inside the EMR flow.

Our honest position

Adievia does not issue e-signature certificates — that is the provider’s role, and the subscription belongs to the hospital. We are also honest about where our system stands today: signing in the Adievia HMS EMR flow runs as an uncertified electronic signature — the original PDF stays intact, and its SHA-256 fingerprint and signing order are recorded. Certified e-signature integration through a provider — BSrE for government hospitals, a non-agency PSrE for private hospitals — is not yet available: we are preparing the adapter and switch it on together with the first partner hospital once that hospital is enrolled with its provider (details). The technical specifics of e-signatures in electronic claims still await the circular’s implementing guidance — but applying for the certificates does not have to wait for anyone.