Get e-signature certificates now — the KYC queue cannot be crammed
E-signatures are part of the JKN electronic-claims flow. Certificates are issued per person, through identity verification — and that cannot be rushed overnight.
One component of JKN electronic claims cannot be accelerated by an IT team pulling all-nighters: certified electronic signatures.
According to press coverage of the 30 July 2026 joint circular, e-signature adoption is part of the electronic-claims transition — claim-supporting clinical documents are steered toward being signed electronically, not scanned. And here lies the timing trap: e-signature certificates are issued by an electronic certification provider (such as BSrE, under BSSN) per person, after an identity-verification (KYC) process for each clinician.
Why this cannot be crammed
A system migration can be rushed. Training can be compressed. But issuing hundreds of individual certificates through a third party’s verification process moves at the provider’s speed — not yours. A hospital with 200 physicians that starts in the final quarter before the deadline will be queuing alongside thousands of other hospitals that had the same idea. With the 2027 full-enforcement target, the queue math is simple: whoever starts first, finishes first.
A sensible order of work
- Inventory the signers. Not all staff — start with those whose signatures back claims: active attending physicians, doctors responsible for medical resumes. List them along with the completeness of their identity documents.
- Decide which documents require certified signatures. Medical resumes and certificates are usually the first wave. This decision determines who actually needs a certificate early.
- Establish the provider relationship. The certificate subscription belongs to the hospital/individual — the administrative process itself takes time.
- Schedule KYC in waves. Per department or per batch, not all at once — so care is not disrupted, and anyone who fails verification (incomplete documents, mismatched data) has time to retry.
- Integrate signing into the workflow, not as a separate ritual. An e-signature that forces a doctor to leave the system, upload a PDF, and come back will be quietly abandoned. Signing has to happen inside the EMR flow.
Our honest position
Adievia does not issue e-signature certificates — that is the provider’s role, and the subscription belongs to the hospital. What we provide is the integration module: signing sessions directly from the EMR, status tracking with provider callbacks, document verification, and an audit trail. The technical specifics of e-signatures in electronic claims still await the circular’s implementing guidance — but applying for the certificates does not have to wait for anyone.